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From August 1 to 3, 2026, the Gongtie technical service team traveled to Indonesia for a three-day on-site training and after-sales service visit with a long-term local client. The visit focused on straightening machine operation, equipment maintenance, technical support, and a detailed inspection of the FANUC dual-row tooling configuration on the SL4620 model.
Through hands-on training and face-to-face technical communication, the Gongtie team helped the client improve equipment operation and maintenance practices while gaining a deeper understanding of its current production requirements and future equipment needs.
On-Site Training for More Efficient Equipment Operation
The client is a major manufacturer in Indonesia’s automotive and motorcycle parts industry and has maintained a long-standing cooperative relationship with Gongtie.
During the visit, our technical team went directly to the client’s production floor and provided systematic training on the proper operation and routine maintenance of the straightening machine. Instead of relying solely on remote technical support, our engineers worked directly with the client’s operators and technical personnel to address practical issues encountered during daily production.
The training covered key operating procedures, equipment maintenance, and best practices designed to support stable and efficient machine performance.
Detailed Inspection of the SL4620 FANUC Configuration
A key part of the visit was the technical inspection and operation guidance for the SL4620 model equipped with a FANUC dual-row tooling system.
Gongtie engineers discussed the equipment configuration and operating procedures in detail with the client’s technical staff. By reviewing the machine’s operation and maintenance requirements on site, the team was able to provide more targeted technical guidance and help ensure that the equipment continued to perform reliably in the client’s production environment.
The face-to-face technical exchange also provided an opportunity for both teams to discuss equipment performance, production requirements, and potential improvements.
Prompt and Reliable After-Sales Support
For Gongtie, after-sales service is an important part of long-term customer cooperation.
“Wherever our clients are, whenever professional training or after-sales support is needed, we respond promptly and provide the necessary assistance.”
During this visit, direct communication with the client allowed our team to better understand its current production situation, upcoming production plans, and potential equipment upgrade requirements. This not only helped address immediate technical needs but also created new opportunities for future cooperation.
Strengthening Long-Term Cooperation Through On-Site Service
The Indonesia visit reflects Gongtie’s commitment to providing responsive, professional, and customer-focused technical support.
By extending our service from remote assistance to on-site technical empowerment, we can better understand customers’ real production environments and provide practical solutions tailored to their needs.
Gongtie will continue to strengthen its global technical service capabilities and maintain close communication with customers around the world. Through reliable equipment, professional technical support, and responsive after-sales service, we aim to build stronger and longer-lasting partnerships with our customers.
